SSL Error 61 is an error that occurs when a user attempts to establish a secure connection to a server over SSL (Secure Socket Layer) or TLS (Transport Layer Security). The error message typically reads “SSL Error 61: You have not chosen to trust the issuer of the server’s security certificate.”
This error occurs when the SSL/TLS certificate presented by the server is not trusted by the client’s operating system or web browser. This can be caused by a number of issues, including an expired or revoked SSL/TLS certificate, an incorrect system clock, or an outdated web browser or Citrix Receiver.
To fix the SSL Error 61, the user must ensure that the SSL/TLS certificate presented by the server is trusted by their operating system or web browser. This can involve updating software, installing root certificates, or adjusting system settings.
SSL Error 61 occurs when a client attempting to establish a secure connection to a server encounters an issue with the SSL/TLS certificate presented by the server. Here are some of the reasons why SSL Error 61 might occur:
Expired or Invalid SSL/TLS Certificate: The SSL/TLS certificate presented by the server may have expired or been revoked. This can cause the client to reject the certificate and display the SSL Error 61 message.
Untrusted Root Certificate: If the root certificate used to sign the server’s SSL/TLS certificate is not trusted by the client’s operating system or web browser, the client will not trust the certificate and will display the SSL Error 61 message.
Incorrect System Clock: If the system clock on the client’s device is incorrect, the SSL/TLS certificate presented by the server may appear to be expired or not yet valid, resulting in the SSL Error 61 message.
Outdated Web Browser or Citrix Receiver: An outdated web browser or Citrix Receiver may not support the latest SSL/TLS encryption standards, causing the client to reject the server’s SSL/TLS certificate and display the SSL Error 61 message.
Antivirus Interference: Some antivirus software can interfere with the SSL/TLS certificate validation process, causing the client to reject the certificate and display the SSL Error 61 message.
Let’s say you’re trying to connect to a Citrix server and you’re receiving the SSL Error 61. Here are the steps you can take to fix the issue:
Update Citrix Receiver: Go to the Citrix website and download the latest version of Citrix Receiver. Install the latest version and restart your computer.
Install the Root Certificate: Download the root certificate from the website of the issuer. Let’s assume the issuer is VeriSign and the certificate is called “VeriSign Root Certificate”. Save the certificate to your computer.
Check the system clock: Verify that the system clock on your device is set to the correct time and date. If not, adjust the clock to the correct time.
Disable Antivirus: Temporarily disable your antivirus software and try to connect to the Citrix server again.
Try a Different Browser: If you’re using a web browser to access the Citrix server, try using a different browser and see if the SSL Error 61 persists.
If none of the above steps work, contact the support team of the Citrix server you’re trying to connect to for further assistance. They may be able to provide more specific guidance on resolving the SSL Error 61.